Can you tell us more about how you work with the customers?
In terms of managed services, the customer work falls into two categories. On one hand there are projects where the customers have certain needs or some idea of what they want us to implement. It could also be that we address the customers and propose some new solutions. This could, for example, be an implementation benefiting them by reducing issues they may face caused by the current technology.
On the other hand, we work on and must keep up with whatever life throws at us as we manage the services we have running. There are always things that can happen. Hardware components breaking, software acting in unexpected ways, or even the occasional security threat.