Managed Services
When everyone else is asleep, *um is wide awake.
Better things to do than worry 24/7, 365 days a year about the sensitivities of your hardware and software, about monitoring and reporting and about making and recovering backups?
With *umManagedServices, you can transfer overall responsibility for your platform to experienced specialists without losing any control over its running.
Incident, problem and change management are dealt with in line with the ITIL Best Practices Standard and are retrievable at any time using our ticket system. The combination of the lightning reaction times of the *umServiceDesk and the on-site *umRemoteHands means that your business is fully secure.
*umManagedServices doesn’t just give you additional substantial monitoring and reporting on all your applications and the whole infrastructure. We can also take on the maintenance of relevant operating systems, databases and application platforms, offering a proactive patch and release management service, among other advantages.
Not only that, but *um will also deal with the deployment of your applications and the quality assurance of each release.
*umApplicationManagement support (almost) all UNIX-based operating systems, virtualization and the corresponding databases and application platforms:
- all Linux derivatives, Solaris
- XenServer, OpenVZ, VMware, Solaris Zones
- MySQL, Oracle, Postgres, Hadoop, various NoSQL databases
- PHP, Java, Ruby
- Market-leading applications such as: Magento, OXID, CoreMedia, OpenCms, TYPO3, Drupal …
With *umBackupRecovery you’re no longer dependent on statistical backup capacities and schedules.
As a rule backups are made automatically, regardless of whether these are hourly snapshots or daily tape backups. This means the frequency and retention period of your backups is based on need. For disk and tape backups, *um drafts BakBone NetVault into service.
Data are backed up and archived in separate fire compartments, so you’re protected from even the worst case scenario.
